Kids Club HQ Pay is an integrated payment solution (within the Kids Club HQ system), that allows parents to pay for their childcare online, making it easier for both clubs and families to manage payments securely.

We’ve introduced Kids Club HQ Pay to allow you to streamline payments and primarily to offer reduced payment processing costs.

Kids Club HQ Pay is fully integrated within the Kids Club HQ system, reducing the need for third-party tools. It offers lower fees, faster payouts, and dedicated support for any queries.

You can offer the following payment methods via Kids Club HQ Pay:

• All major credit cards and debit cards, including Visa, Mastercard and AMEX

• Apple Pay and Google Pay

• Direct Debit

• Instant Bank Pay

• Tax-Free Childcare

Kids Club HQ Pay has transparent pricing with no hidden fees. Please visit our Kids Club HQ Fees page or contact us directly for detailed information about transaction fees and any applicable charges.

Kids Club HQ Pay has in-built industry-leading security measures powered by Unipaas Financial Services LTD (licence number 929994); regulated by the Financial Conduct Authority (FCA). Kids Club HQ Pay is PCI DSS Level 1 certified, the highest industry standard for card payments, ensuring your customers’ data is fully protected.

Getting started is simple. You can raise a support ticket or email support@kidsclubhq.co.uk to set up your account, and we’ll guide you through the onboarding process. Once activated, you can start accepting payments right away.

• Card payments: Funds are available 3 business days after collection

• Direct Debit payments: With an active mandate, funds are settled 3 business days after collection.

Customers will use Kids Club HQ Pay to pay for their ad-hoc bookings at the time of booking.

Those customers with regular days (contract bookings) will be able to pay using Kids Club HQ Pay when they get their invoice or, if using Kids Club HQ Pay Direct Debit, the payment will be taken automatically.

We have carefully selected Unipaas as our payment provider, because they have a proven track-record in powering payment solutions for software platforms like Kids Club HQ Pay. For more information, you can visit their website.

Direct Debit allows your clients to authorise automatic withdrawals from their bank accounts to pay for your services or products on a recurring or one-off basis.

Using the Direct Debit option helps to streamline cash flow, ensures timely and predictable payments, reduce the effort spent on chasing late payments, and helps with financial planning.

Instant Bank Transfers or Open Banking Payments let your customers pay you directly from their bank accounts. The process is secure, faster than manual bank transfers, and payment details are automatically filled in.

No. Kids Club HQ Pay is fully integrated into your Kids Club HQ system, enhancing the payment experience without requiring additional hardware or software.

• On your bank statement: As a user of Kids Club HQ Pay, it will appear as UFS*Kids Club HQ Pay.

• On the payer’s bank statement: It will appear as UFS*[your business name].

Closing your Kids Club HQ Pay account is easy. Simply send an email to support@kidsclubhq.co.uk requesting the closure, and we’ll handle the rest.

Please note: If you close your account before completing registration and have already taken payments, you’ll need to either complete onboarding so we can release the funds to your bank account, or we can refund the transactions directly to your customers.