How do I cancel a booking

If you need to cancel a customers booking in Kids Club HQ, there is a simple process to do this.

Click on the ‘Bookings‘ menu item in the left navigation menu:

Find the customers booking that you would like to cancel in the list of bookings then click the ‘View‘ button to the right of the booking in the list.

When viewing the booking, click ‘Other Actions‘ then ‘Cancel Booking…‘ in the top right of the view:

If the booking has not yet been paid for, you will then be prompted to confirm that the booking should be cancelled:

If payment for the booking is set to be taken by direct debit, we'll attempt to cancel the direct debit payment as well. If the payment can't be cancelled (usually because the banking process has started), when it completed, the amount will be added to credit for the customer.

If the booking has been paid for, you will be asked to choose how to refund the payment:

Once you are happy, click ‘Cancel Booking‘ to complete the cancellation of the booking.