Knowledge Base Articles
Launching your Kids Club HQ system to your customers (going live)
Adding an additional charge to a customers booking
How to set an incomplete booking as complete
How to change the days and sessions in a customers booking
How to deduct from a booking total
How to change when bookings close for a club or date range
How to use invoice numbers with bookings
Exporting bookings to Excel or CSV
How to apply an existing discount to an existing booking
How to change a payment recorded for a customer
How to remove a payment recorded for a customer
Record Account Credit Refund (customer view)
Adding customer specific discounts
How to remove a child from the system
How to filter a register on school, year group and/or class
Sign in or out multiple children at once on a register
Requiring a contact with parental responsibility for a child
How to change a customers details
How to remove a customer from the system
How to merge two customer accounts
How do I change the days and sessions in a contract?
What are contracts in kids club HQ?
What states can a contract be in?
How to create a contract for a customer
How to cancel customer's contracts
How to use a contract with alternating days per week (e.g. shift patterns)
How to reinstate a cancelled contract
How to remove one child from a contract
How to pause billing for contracts
How to send emails to multiple customers at once
How to add a date range to a club (add half term/term)?
How to add or remove dates in a date range?
How to change the maximum spaces for a club, date range or day.
Group clubs that can be booked together
How to turn pro-rata pricing on or off for a block booking club
How to set an age limit for a club
How to make a date range private/public
How to change the name of a date range
Filtering by clubs, locations, and date ranges
Limit bookings to blocks of days
How to limit bookings to children in a particular school
How to limit bookings to particular year groups
How to limit booking to children in particular classes
How to turn ad-hoc bookings on/off for a club
How do I set up a privacy notice?
How do I set up communications consent?
How to change your organisations details
How to add a registration or admin fee
Managing card payment gateways
How to capture school, year group and/or class for a child
Automatic updates of school year group for children
Introduction to consents - sometimes called permissions
Managing consents (sometimes called permissions)
How to change and admin user's details
Where to find the Stripe integration settings
How to manage your terms and conditions
How to set up Direct Debits with GoCardless
Managing Direct Debit payment settings
Importing Existing Direct Debits Already In GoCardless Into Kids Club HQ